Welcome to Pawfluffy.

These Terms of Service (“Terms”) govern your access to and use of the Pawfluffy website, including any content, features, products, services, and other functionality made available through our website (collectively, the “Site”).

Throughout these Terms, “Pawfluffy,” “we,” “us,” and “our” refer to Pawfluffy and the business operating the Site. “You” and “your” refer to any visitor, customer, or other person accessing or using the Site.

Please read these Terms carefully before using our Site.

BY ACCESSING, BROWSING, OR USING OUR SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE OUR SITE.

1. ACCEPTANCE OF TERMS

By accessing or using the Site, placing an order, creating an account, or otherwise interacting with Pawfluffy, you agree to these Terms and our Privacy Policy, Shipping Policy, Refund Policy, and any other policies referenced on the Site.

You must be legally capable of entering into a binding agreement in your jurisdiction. If you are under the legal age required to enter into a contract, you may use the Site only with the involvement and consent of a parent or legal guardian.

We reserve the right to refuse service to anyone where permitted by law.

2. CHANGES TO THESE TERMS

We may update, revise, or replace these Terms from time to time.

When changes are made, the updated version will be posted on this page and the “Last Updated” date may be revised.

Your continued use of the Site after updated Terms are posted constitutes your acceptance of those changes.

If you do not agree with any updated Terms, you should stop using the Site.

3. USE OF OUR SITE

Pawfluffy provides access to pet-related products, information, content, and shopping services.

You may use our Site only for lawful personal purposes.

You agree not to use the Site:

• For fraudulent, illegal, or unauthorized purposes;

• To violate any applicable local, state, federal, national, or international law;

• To impersonate another person or organization;

• To provide false or misleading information;

• To interfere with the operation or security of the Site;

• To attempt to gain unauthorized access to our systems or accounts;

• To distribute viruses, malware, malicious code, or other harmful technology;

• To scrape, crawl, reproduce, or systematically collect Site content without our permission;

• To copy, reproduce, sell, resell, or exploit any portion of the Site for unauthorized commercial purposes;

• To harass, threaten, defame, abuse, or violate the rights of another person; or

• To engage in conduct that could damage Pawfluffy, our customers, or third parties.

We may restrict or terminate access to the Site if we reasonably believe these Terms have been violated.

4. PRODUCT INFORMATION

We make reasonable efforts to present our products accurately, including product descriptions, photographs, measurements, colors, features, materials, and other information.

However, the appearance of products may vary depending on your device, screen settings, lighting conditions, manufacturing variations, or other factors.

We do not guarantee that every product image, color, measurement, or description displayed on the Site will be completely identical to the physical product you receive.

We may modify product designs, packaging, specifications, availability, or descriptions without prior notice where appropriate.

5. PET SAFETY AND PRODUCT USE

Pawfluffy products are intended to be used responsibly and in accordance with any instructions provided with the product.

Pet owners are responsible for selecting products appropriate for their pet's size, age, temperament, health, and individual needs.

Pets should be supervised when using products where supervision would reasonably be appropriate.

You should regularly inspect pet products for signs of wear, damage, loose components, or other conditions that could make continued use unsafe.

Any pet care, lifestyle, grooming, training, or wellness information provided through our Site or blog is intended for general informational purposes only and should not be considered veterinary or professional medical advice.

If you have concerns regarding your pet's health or medical condition, please consult a qualified veterinarian.

6. INTELLECTUAL PROPERTY

Unless otherwise stated, the Site and its contents belong to Pawfluffy or are used with permission from the applicable rights holder.

This includes text, product descriptions, graphics, logos, branding, website designs, photographs, videos, illustrations, icons, software, page layouts, and other materials appearing on the Site.

These materials may be protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publish, display, sell, license, commercially exploit, or create derivative works from our Site content without prior written permission from Pawfluffy or the applicable rights holder.

7. USER CONTENT, REVIEWS, AND SUBMISSIONS

Our Site may allow customers to submit reviews, photographs, comments, feedback, testimonials, questions, or other content (“User Content”).

You are responsible for any User Content you submit.

By submitting User Content, you confirm that you own the content or have permission to use it, and that it does not violate another person's intellectual property, privacy, publicity, or other legal rights.

By submitting User Content to Pawfluffy, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, distribute, and share that content in connection with our business, including our website, social media, advertising, and marketing materials, to the extent permitted by applicable law.

We may remove or decline to publish User Content at our discretion.

8. ACCOUNTS AND ACCOUNT SECURITY

Certain features of the Site may allow or require you to create an account.

You are responsible for providing accurate and current information and for maintaining the confidentiality of your login credentials.

You are responsible for activity occurring through your account.

If you believe your account has been accessed without authorization, please contact us as soon as possible.

9. ORDERS

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right, where permitted by law, to cancel, reject, limit, or refuse an order because of product unavailability, incorrect information, pricing errors, suspected fraud, payment authorization problems, shipping restrictions, or violations of these Terms.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded according to the original payment method or otherwise as required by applicable law.

10. PRICING

Product prices are displayed on the Site and may vary depending on your selected market, location, currency, promotions, taxes, or other factors.

Prices may change without prior notice.

The price applicable to your purchase will generally be the price displayed during checkout when your order is placed, except in cases of obvious pricing or technical errors.

11. PAYMENT

When you provide payment information, you represent that you are authorized to use the payment method provided.

Payment transactions may be processed by third-party payment providers.

By placing an order, you authorize us and our payment service providers to charge the applicable purchase amount, including any applicable shipping costs, taxes, or other charges disclosed during checkout.

12. SHIPPING AND DELIVERY

Available shipping destinations, estimated delivery times, shipping methods, and applicable shipping charges are described on our Site or during checkout.

Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays, transportation disruptions, or incorrect delivery information.

Customers are responsible for providing complete and accurate shipping information.

Please review our Shipping Policy for additional information.

13. CUSTOMS, DUTIES, AND TAXES

Depending on the destination country or region, an order may be subject to import duties, customs fees, taxes, or other government charges.

Unless otherwise expressly stated during checkout, customers may be responsible for these charges.

Customs rules vary by jurisdiction, and customers are responsible for understanding requirements applicable to their destination.

14. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, damaged products, incorrect products, and other post-purchase matters are governed by our Refund Policy.

Customers should review the Refund Policy before placing an order.

Nothing in these Terms is intended to limit any mandatory consumer rights available under applicable law.

15. PROMOTIONS AND DISCOUNT CODES

From time to time, Pawfluffy may offer discount codes, promotional pricing, giveaways, special offers, or other promotions.

Promotions may be subject to additional terms, eligibility requirements, expiration dates, quantity limits, geographic restrictions, or exclusions.

We reserve the right to modify or discontinue promotions where permitted by law.

16. THIRD-PARTY SERVICES AND LINKS

Our Site may contain links to websites, applications, payment services, social media platforms, delivery services, or other services operated by third parties.

These third parties are independent from Pawfluffy.

We do not control and are not responsible for the content, availability, security, privacy practices, policies, products, or services of third-party websites or services.

17. SITE AVAILABILITY

We aim to maintain reliable access to our Site but cannot guarantee uninterrupted or error-free operation.

The Site may occasionally be unavailable because of maintenance, updates, technical problems, network interruptions, security issues, or circumstances outside our reasonable control.

18. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.

Pawfluffy does not guarantee that the Site will always be available, secure, error-free, or free from harmful components.

Nothing in this section excludes warranties or consumer protections that cannot legally be excluded.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Pawfluffy and its owners, affiliates, employees, contractors, service providers, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to your use of the Site or products purchased through the Site.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited under applicable law.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pawfluffy and its affiliates, owners, employees, representatives, contractors, and service providers from claims, liabilities, damages, losses, and reasonable costs arising from your violation of these Terms, unlawful use of the Site, or violation of another person's rights.

21. TERMINATION

We may suspend, restrict, or terminate your access to all or part of the Site if you violate these Terms, misuse the Site, engage in fraudulent activity, create security risks, or otherwise engage in conduct that may harm Pawfluffy or other users.

You may stop using the Site at any time.

22. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

23. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

24. GOVERNING LAW

These Terms and any dispute relating to the Site or services will be governed by the laws applicable to the business entity operating Pawfluffy, without giving effect to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

25. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and Pawfluffy regarding your use of the Site.

26. CONTACT US

If you have questions regarding these Terms, an order, or the Pawfluffy website, please contact us through the Contact Us page available on our website.

Pawfluffy
Customer Support