Returns & Exchanges

We want to make sure your Pawfluffy products fit your pooch perfectly. We make it as easy as possible to set up a return or exchange.

Exchanges

We offer various exchanges. You can exchange it for a different size, color, or a completely new style!
Exchanges must be made within 30 days of the initial delivery date. Products must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All products are subject to photo inspection.
To start your exchange, simply click here and follow these simple steps:
1. Enter your order number and postal/zip code into the portal.
2. Answer a few questions and upload photos of the product to be returned.
3. Our customer experience team will review and email you back within 1-2 days.
4. Print out the prepaid shipping label.
5. Attach the shipping label to the outside of the box.
6. Drop off the package at the nearest specified carrier location.
7. Once we receive your item(s), your exchange order will be shipped out.
If you need help, please reach out to us via phone, email, or live chat with your order number and the item(s) you wish to return, and we will take it from there!
Returns

We offer returns with refund back to your initial payment method or store credit.
Returns must be made within 30 days of the initial delivery date. Products must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All products are subject to photo inspection. A $8 fee for restocking and shipping will be deducted from your refund to your original payment method. 
To start your return, simply click here and follow these simple steps:
1. Enter your order number and postal/zip code into the portal.
2. Answer a few questions and upload photos of the product to be returned.
3. Our customer experience team will review and email you back within 1-2 days.
4. Print out the prepaid shipping label.
5. Attach the shipping label to the outside of the box.
6. Drop off the package at the nearest specified carrier location.
7. Once we receive your item(s), you will receive your refund.
If you need help, please reach out to us via phone, email, or live chat with your order number and the item(s) you wish to return, and we will take it from there!

  • Returns and Exchanges must be made within 30 days from the date of initial delivery
  • Exchanges are subject to an $8 exchange fee, plus any price difference between the products selected.
  • A return for a refund to your original payment method will be subject to a return shipping label charge of $8
  • To be eligible for a return or exchange, the product must be clean and free of dog hair, in new condition with the tags and packaging intact. All returns are subject to photo inspection
  • We do not offer price adjustments at this time