Returns & Exchanges

We want to make sure your Pawfluffy products fit your pooch perfectly. We make it as easy as possible to set up a return or a free exchange.

Exchanges

At this time, we offer free exchanges and free returns to store credit! You’ll only be changed for any price differences in the new products you choose. It’s easy to set up your exchange online and you’ll be sent a prepaid shipping label once you’ve completed the steps.

If you’ve purchased your Pawflyffy products from an authorized retailer - please contact them directly to set up a return. Each retailer has their own set of return policies and Pawfluffy is only able to refund, exchange, or credit a purchase if it was made directly through the Canada Pooch website.

Returns and exchanges are accepted within 21 days from the initial delivery date. To be eligible for a return or free exchange, the product must be clean and free of dog hair, in new condition with the tags and packaging intact. All returns are subject to photo inspection.

Any items from our last chance section or that are marked as final sale are not eligible for a return or exchange.

International Orders:

We do not offer exchanges for international orders at this time. This includes orders placed outside of Canada and the United States. However, we do accept returns. If you're not completely satisfied with your purchase, you may return your item(s) at your own expense. Please ensure that the item is in its original condition, unworn, and with all tags attached.

To process an international return: Ship your return to the address provided by our support team. You are responsible for covering return shipping costs and providing a valid tracking number. Once your return has been sent, please email hello@pawfluffy.com with your order number and tracking information. Refunds will be processed once the returned item is received and inspected. Please note: We recommend using a trackable shipping service, as we are not responsible for lost or delayed returns.
Returns

Once you set up a return, you can instantly download a prepaid shipping label, and instructions to return your item(s). Once we've received your item(s), you will receive your refund or store credit. If you’ve purchased your Pawfluffy products from an authorized retailer - please contact them directly to set up a return. Each retailer has their own set of return policies and Pawfluffy is only able to refund, exchange, or credit a purchase if it was made directly through the Pawfluffy website.

International Orders:

If you're not completely satisfied with your purchase, you may return your item(s) at your own expense. Please ensure that the item is in its original condition, unworn, and with all tags attached.
To process an international return: Ship your return to the address provided by our support team. You are responsible for covering return shipping costs and providing a valid tracking number. Once your return has been sent, please email hello@pawfluffy.com with your order number and tracking information. Refunds will be processed once the returned item is received and inspected. Please note: We recommend using a trackable shipping service, as we are not responsible for lost or delayed returns.

  • Returns and Exchanges must be made within 21 days from the date of initial delivery
  • Exchanges are free! You’ll only be charged for any price differences in the products you choose
  • A return for a refund to your original payment method will be subject to a return shipping label charge of $7
  • To be eligible for a return or free exchange, the product must be clean and free of dog hair, in new condition with the tags and packaging intact. All returns are subject to photo inspection
  • Please note that all face masks and toys are final sale at this time - we’re unable to offer a refund, exchange, or store credit for these items
  • We do not offer price adjustments at this time